Privacy Policy / Website Terms & Conditions

Will’s Autocare respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how Will’s Autocare, located in Pakenham, Victoria 3810, Australia, may collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, contact our team or use our automotive services.
For the purposes of this Privacy Policy, “Will’s Autocare”, “we”, “us” and “our” refer to Will’s Autocare and its authorised personnel.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- our website;
- Wix Forms;
- telephone enquiries;
- email communications;
- direct contact with our team;
- vehicle service enquiries;
- workshop visits;
- and other interactions with Will’s Autocare.
Where applicable, we aim to manage personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The Privacy Act applies to many Australian organisations, including generally organisations with annual turnover above $3 million and certain other businesses regardless of turnover. OAIC
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Personal Details
- first name;
- last name;
- phone number;
- email address;
- and other contact information you voluntarily provide.
Vehicle Information
- vehicle make;
- vehicle model;
- registration number;
- kilometres or odometer reading;
- vehicle year where provided;
- service or repair concerns;
- information about warning lights, noises or symptoms;
- and other vehicle details necessary to respond to your enquiry or provide automotive services.
We only seek information reasonably necessary to respond to enquiries and provide our services.
3. Information We Do Not Collect Through the Website
At present, our website does not provide:
- online appointment booking;
- online payment processing;
- newsletter subscriptions;
- customer account creation;
- photograph uploads;
- document uploads;
- or file-sharing functionality.
Customers should not send sensitive documents or unnecessary personal information through our general contact forms.
4. How We Collect Information
We may collect personal information when you:
- complete a Wix contact or enquiry form;
- contact us by telephone;
- email us;
- visit our workshop;
- enquire about servicing or repairs;
- provide vehicle details;
- request information about our services;
- or otherwise communicate directly with Will’s Autocare.
We may also collect limited technical information automatically when you use our website.
5. Wix Forms
Our website uses Wix Forms to receive customer enquiries.
When you submit a form, the information you enter may include:
- your name;
- surname;
- telephone number;
- email address;
- vehicle make;
- vehicle model;
- registration number;
- kilometres;
- and the content of your enquiry.
This information may be processed and stored through Wix’s website infrastructure and associated systems.
Wix may process information through servers or service providers located outside Australia, depending on its infrastructure and service arrangements.
6. Google Analytics
We use Google Analytics to understand how visitors interact with our website and to improve website performance and usability.
Google Analytics may collect information such as:
- device IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- time spent on pages;
- referring website or source;
- general geographic information;
- and interactions with the website.
The OAIC itself describes Google Analytics as collecting information such as device IP address, pages visited, access times, browser and device information and general geographic location. OAIC
Google Analytics information may be processed or stored on servers located outside Australia. OAIC
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies through Wix and Google Analytics.
Cookies may help us:
- operate the website correctly;
- remember technical preferences;
- understand how visitors use the website;
- measure website traffic;
- identify popular pages;
- detect technical problems;
- and improve website performance and usability.
You can generally control or disable cookies through your browser settings.
Disabling certain cookies may affect how parts of the website operate.
8. Why We Collect Personal Information
We may collect, hold and use personal information to:
- respond to enquiries;
- identify your vehicle;
- understand the reason for your enquiry;
- contact you about servicing or repairs;
- provide estimates or service information;
- arrange services directly with you;
- maintain appropriate customer and vehicle records;
- respond to questions or complaints;
- provide customer service;
- improve our services;
- operate and maintain our website;
- analyse website usage;
- improve website functionality;
- prevent misuse or security issues;
- and comply with legal obligations.
9. Vehicle Information
Vehicle information you provide helps us understand your enquiry and determine what information or service may be appropriate.
For example, your vehicle’s:
make, model, registration and kilometres
may be used to identify the vehicle, review service requirements and communicate with you about maintenance or repairs.
Vehicle information may be linked to your customer record where necessary to provide services.
10. How We Use Your Contact Information
We may use your name, phone number or email address to:
- respond to your enquiry;
- discuss your vehicle;
- provide information about servicing or repairs;
- provide estimates;
- confirm arrangements made directly with you;
- provide updates about work;
- respond to questions;
- and follow up where reasonably necessary.
We do not currently operate a newsletter or general email marketing subscription through the website.
11. No Sale of Personal Information
Will’s Autocare does not sell customers’ personal information.
We do not provide personal information to advertisers or unrelated third parties for their independent marketing purposes.
12. When We May Share Personal Information
We may disclose information where reasonably necessary to:
- authorised Will’s Autocare staff;
- Wix or website infrastructure providers;
- IT service providers;
- Google Analytics and related analytics infrastructure;
- professional advisers;
- accountants;
- insurers;
- suppliers where information is genuinely required to provide a service;
- regulators;
- law enforcement authorities;
- courts;
- or other parties where required or authorised by law.
We aim to limit any disclosure to what is reasonably necessary for the relevant purpose.
13. Overseas Processing
Some of the technology providers used by our website may process or store information outside Australia.
This may include services provided by:
- Wix;
- Google;
- cloud infrastructure providers;
- and related technology service providers.
Because cloud and analytics infrastructure can operate internationally, information may be processed in countries outside Australia.
Where Australian privacy law applies, Will’s Autocare will take reasonable steps in relation to overseas disclosures as required by law.
14. Data Security
We take reasonable steps to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification;
- and unauthorised disclosure.
Measures may include:
- password-protected accounts;
- restricted access to business systems;
- secure website infrastructure;
- reputable technology providers;
- software updates;
- account security controls;
- and appropriate administrative procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. How Long We Keep Information
We may retain personal and vehicle information for as long as reasonably necessary to:
- provide automotive services;
- maintain customer records;
- maintain vehicle service history;
- respond to future enquiries;
- meet accounting and taxation obligations;
- handle disputes;
- comply with legal requirements;
- and protect legitimate business interests.
Information no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.
16. Accessing Your Personal Information
You may request access to personal information that Will’s Autocare holds about you.
We may ask you to verify your identity before providing access.
In some circumstances, access may be limited or refused where permitted by law.
The Australian Privacy Principles require covered entities to explain how individuals can access and seek correction of their information. OAIC
17. Correcting Your Information
If you believe information we hold about you is:
- inaccurate;
- incomplete;
- outdated;
- or incorrect,
please contact us.
We will take reasonable steps to review and correct the information where appropriate.
18. Privacy Enquiries and Complaints
If you have concerns about how your personal information has been handled, please contact Will’s Autocare.
Your complaint should explain:
- what happened;
- what information is involved;
- and how you would like the matter reviewed.
We will aim to investigate and respond within a reasonable period.
Where the Privacy Act applies, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner (OAIC).
19. Third-Party Links
Our website may include links to third-party websites or services.
Will’s Autocare does not control those websites and is not responsible for their:
- privacy practices;
- security;
- content;
- data collection;
- or terms of use.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Social Media
Will’s Autocare may maintain profiles on social-media platforms.
If you contact us through a social-media platform, that provider may separately collect, store or process your information under its own privacy policy.
Information you post publicly may also be visible to other users.
21. Sensitive Information
Our website forms are not intended for the collection of sensitive personal information.
Please do not submit unnecessary information relating to matters such as:
- health information;
- financial account information;
- government identification documents;
- passwords;
- or other sensitive personal data
through general website forms.
If information of this kind is required for a legitimate purpose, we will seek it through an appropriate method.
22. Children’s Privacy
Our website and services are designed for customers seeking automotive services and are not directed specifically at children.
We do not knowingly seek to collect unnecessary personal information from children through the website.
23. Automated Decision-Making
Will’s Autocare does not currently use personal information collected through the website to make automated decisions that significantly affect an individual’s rights or interests.
This is worth including because from 10 December 2026, APP entities using personal information in certain significant automated decisions will have additional privacy-policy transparency obligations. OAIC
24. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect:
- changes to our website;
- changes to our services;
- changes in technology;
- new website tools;
- changes to service providers;
- or changes to applicable law.
The latest version will be published on this page with its most recent update date.
The OAIC recommends that privacy policies remain clearly expressed and up to date. OAIC
25. Contact Will’s Autocare
For privacy enquiries, access requests, corrections or complaints, contact:
Will’s Autocare
Pakenham VIC 3810, Australia
Email: willsautocare1@gmail.com
Phone:  +61-430-419-525
ABN: :75 836 926 760 

Website Terms & Conditions
Last updated: October 2026
These Website Terms & Conditions govern your access to and use of the Will’s Autocare website.
By accessing, browsing or using this website, you agree to these Terms & Conditions. If you do not agree with them, please discontinue use of the website.
For the purposes of these Terms & Conditions, “Will’s Autocare”, “we”, “us” and “our” refer to Will’s Autocare and its authorised personnel.
1. About This Website
This website is operated for Will’s Autocare, located in:
Pakenham VIC 3810, Australia
The website is intended to provide information about our automotive servicing, repairs, diagnostics, European vehicle services and related business activities.
The website may also allow users to submit enquiries through online forms.
2. Acceptance of These Terms
By using this website, you agree to comply with these Terms & Conditions and all applicable laws.
You must not use the website for any unlawful, fraudulent, abusive or unauthorised purpose.
We may update these Terms from time to time. Continued use of the website after changes are published will be subject to the updated version.
3. Website Information
We aim to provide information that is accurate, helpful and current.
However, automotive servicing and repair requirements can vary significantly depending on:
- vehicle make;
- model;
- year;
- engine type;
- mileage;
- condition;
- previous repairs;
- service history;
- modifications;
- and driving conditions.
Information on this website is therefore provided for general informational purposes only.
It should not be treated as a diagnosis, quotation, technical assessment or guarantee relating to a particular vehicle.
4. Automotive Advice and Diagnosis
Information about warning lights, symptoms, servicing intervals, repairs or common vehicle issues does not constitute a diagnosis of your vehicle.
A proper assessment may require:
- physical inspection;
- diagnostic scanning;
- road testing;
- component testing;
- technical investigation;
- or further disassembly.
Will’s Autocare does not guarantee that a vehicle issue can be identified based solely on information submitted through the website.
5. Website Enquiries
The website may allow you to submit an enquiry using Wix Forms.
You may be asked to provide information such as:
- first name;
- last name;
- phone number;
- email address;
- vehicle make;
- vehicle model;
- registration;
- kilometres;
- and a description of your enquiry.
Submitting an enquiry does not create a confirmed booking or service appointment unless Will’s Autocare separately confirms one with you.
6. No Online Booking
The website does not currently provide automatic online booking.
Any service appointment must be arranged and confirmed directly with Will’s Autocare.
Submitting a form, sending an email or making an enquiry does not guarantee:
- availability;
- a specific date;
- a specific time;
- or acceptance of the requested work.
7. No Online Payments
Will’s Autocare does not currently process customer payments through this website.
Any payment arrangements are handled separately from the public website.
You should not submit:
- credit card information;
- banking passwords;
- financial account credentials;
- or other unnecessary financial information
through general website contact forms.
8. Quotes and Estimates
Any price, estimate, example or service description displayed on the website is general unless expressly stated otherwise.
Actual pricing may vary depending on factors including:
- vehicle type;
- model;
- engine;
- condition;
- diagnostic findings;
- parts required;
- labour required;
- service requirements;
- and additional authorised work.
A specific quote or estimate may only be provided after Will’s Autocare has received sufficient information about the vehicle and, where necessary, inspected it.
9. Additional Repairs
During servicing or diagnosis, we may identify additional repairs, maintenance or safety concerns.
Where practical, Will’s Autocare will explain:
- what has been found;
- why it matters;
- what action is recommended;
- and any associated cost
before additional work proceeds.
No website statement should be interpreted as authorisation for additional repairs.
10. Customer-Supplied Oils, Fluids and Parts
To maintain consistent service quality, product suitability and workmanship standards, Will’s Autocare supplies the oils, fluids, filters and service components required for the work we perform.
We may decline to use or install customer-supplied:
- engine oils;
- transmission fluids;
- coolants;
- brake fluids;
- filters;
- service kits;
- replacement components;
- or other consumables.
This allows us to:
- verify correct specifications;
- control product quality;
- reduce the risk of incompatible components;
- maintain consistent workmanship standards;
- and properly support applicable warranties on the parts and services we provide.
11. Warranty-Related Information
Any warranty applying to parts, workmanship or services will depend on the particular work carried out and the applicable terms at the time of service.
Warranty coverage may be affected by circumstances such as:
- misuse;
- unauthorised modification;
- continued driving after a warning condition;
- unrelated mechanical failure;
- incorrect third-party repairs;
- external damage;
- or use of unsuitable products.
Nothing in these Terms excludes any warranty, consumer guarantee or remedy that cannot legally be excluded under Australian law.
12. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.
Where Australian consumer law gives customers mandatory rights, those rights continue to apply.
13. European Vehicle Services
Will’s Autocare provides servicing and repair support for selected European vehicle brands, including:
- Audi;
- Mercedes-Benz;
- Škoda;
- Volkswagen.
References to these brands are descriptive and identify vehicles we service.
Unless expressly stated otherwise, Will’s Autocare is an independent automotive business and does not claim to be:
- an authorised dealership;
- an authorised manufacturer repairer;
- an agent;
- an affiliate;
- or officially endorsed by those manufacturers.
All third-party trademarks remain the property of their respective owners.
14. Intellectual Property
Unless otherwise stated, all original content appearing on the website is owned by, licensed to, commissioned for, or otherwise lawfully used by Will’s Autocare and/or the relevant rights holder.
This includes:
- text;
- headings;
- slogans;
- service descriptions;
- FAQs;
- photographs;
- videos;
- graphics;
- icons;
- illustrations;
- visual assets;
- page content;
- marketing content;
- downloadable material;
- logos;
- branding;
- website elements;
- and other original material.
All rights are reserved.
15. Website Design and Development
The website may include design, development, visual, structural or digital elements created by VC Visual Core.
Ownership and permitted use of those elements are subject to the agreement between Will’s Autocare and VC Visual Core.
Nothing on this website grants third parties any right to reproduce, distribute, copy or commercially exploit proprietary website material.
16. Permitted Use
You may access and view this website for legitimate personal purposes, including:
- learning about Will’s Autocare;
- viewing services;
- contacting the business;
- considering automotive services;
- and submitting an enquiry.
Access to the website does not transfer ownership of any intellectual property to you.
17. Prohibited Copying and Reproduction
Unless permitted by law or authorised in writing, you must not:
- copy;
- reproduce;
- republish;
- distribute;
- modify;
- adapt;
- translate;
- sell;
- license;
- commercially exploit;
- or create derivative works from
protected website content.
This applies whether the proposed use is:
- commercial;
- promotional;
- educational;
- internal;
- social-media related;
- or for another website.
18. Images and Photography
You must not use website photographs, vehicle images, workshop images or graphics without permission except where permitted by law.
You must not:
- download them for reuse;
- screenshot them for republication;
- place them on another website;
- use them in advertisements;
- reuse them on social media as your own;
- crop them for commercial reuse;
- remove watermarks;
- alter branding;
- or use them to promote another business.
Providing attribution does not, by itself, grant permission.
19. Video Content
Website videos must not be copied, downloaded, screen-recorded, edited, republished or redistributed without permission except where legally permitted.
You must not:
- extract clips;
- reproduce frames;
- remove branding;
- reuse audio;
- combine videos with competing advertisements;
- or republish videos as your own content.
20. Written Content
Original website copy must not be copied or substantially reproduced without authorisation.
This includes content relating to:
- servicing;
- repairs;
- diagnostics;
- Euro Servicing;
- Audi;
- Mercedes-Benz;
- Škoda;
- Volkswagen;
- About Us;
- FAQs;
- service descriptions;
- slogans;
- headings;
- and calls to action.
Minor edits or substitutions do not automatically make copied content lawful.
21. Competitor Use
Automotive workshops, dealerships, mechanics, marketing agencies acting for competitors, or other competing businesses must not reproduce protected website content without permission.
This includes:
- service-page copy;
- photographs;
- graphics;
- FAQs;
- advertising language;
- website content;
- videos;
- and branded materials.
Nothing in this section restricts lawful activity that cannot legally be prohibited.
22. Artificial Intelligence and Automated Content Use
To the extent permitted by law, website content must not be systematically extracted or reproduced for:
- commercial AI training;
- machine-learning datasets;
- generative AI datasets;
- automated competitor content generation;
- commercial content libraries;
- synthetic copies of proprietary images;
- or substantially similar commercial website content
without prior written permission.
Legitimate search-engine indexing is not intended to be prohibited where consistent with our technical settings.
23. Scraping and Automated Extraction
You must not use bots, scraping tools, crawlers, scripts or automated systems to systematically extract website content without permission, except where permitted by law.
This includes harvesting:
- text;
- images;
- contact details;
- service information;
- vehicle information;
- website structure;
- or other substantial content.
24. Framing and Mirroring
You must not:
- frame;
- mirror;
- clone;
- duplicate;
- or reproduce
the website or substantial parts of it on another website or digital platform without permission.
You must not present Will’s Autocare content in a way that conceals its origin or falsely suggests that it belongs to another business.
25. Branding and Impersonation
The Will’s Autocare name, branding and logo must not be used in a way that:
- falsely represents another business as Will’s Autocare;
- suggests an affiliation that does not exist;
- implies sponsorship or endorsement;
- confuses customers;
- or impersonates Will’s Autocare.
You must not create fake:
- websites;
- social-media accounts;
- business listings;
- advertisements;
- or profiles
using Will’s Autocare branding.
26. Third-Party Trademarks
Vehicle manufacturer names and trademarks displayed on the website belong to their respective owners.
Will’s Autocare does not claim ownership over third-party trademarks.
Their use is intended to identify the vehicle makes that we service or discuss.
27. Website Misuse
You must not use the website in a way that could:
- damage it;
- interfere with its operation;
- compromise security;
- overload systems;
- introduce malware;
- disrupt forms;
- gain unauthorised access;
- exploit vulnerabilities;
- or interfere with other users.
Unauthorised penetration testing or vulnerability scanning is prohibited.
28. False or Abusive Enquiries
You must not intentionally submit:
- fraudulent enquiries;
- fake customer information;
- impersonated identities;
- automated spam;
- abusive content;
- or repeated submissions designed to interfere with business operations.
29. Third-Party Links
The website may contain links to third-party websites or services.
These links are provided for convenience only.
Will’s Autocare does not necessarily:
- endorse;
- control;
- verify;
- or accept responsibility for
third-party content, security, privacy practices or services.
30. Google Analytics and Website Technology
The website may use services such as Google Analytics and Wix technology to support:
- website operation;
- analytics;
- security;
- performance;
- and functionality.
Use of information collected through these systems is addressed separately in our Privacy Policy.
31. Social Media
If Will’s Autocare maintains social-media profiles, interactions with those platforms may also be governed by the relevant platform’s own terms.
Will’s Autocare is not responsible for the independent operation of third-party social-media platforms.
32. Website Availability
We do not guarantee uninterrupted access to the website.
The website may occasionally be unavailable because of:
- maintenance;
- updates;
- security measures;
- hosting issues;
- technical faults;
- or circumstances outside our control.
We may change, suspend or remove website functionality where reasonably necessary.
33. Website Errors and Updates
We may update or correct website content at any time.
The website may occasionally contain:
- typographical errors;
- outdated information;
- technical errors;
- incomplete information;
- or omissions.
Where important information is required for a service decision, customers should confirm details directly with Will’s Autocare.
34. Limitation of Website Liability
To the maximum extent permitted by law, Will’s Autocare does not accept liability for loss arising solely from reliance on general website information where a vehicle-specific inspection, diagnosis or professional assessment would reasonably be required.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
35. Unauthorised Use of Content
Where protected website content is used without authorisation, Will’s Autocare and/or the relevant rights holder may take appropriate lawful action.
This may include:
- requesting removal;
- contacting the responsible party;
- contacting a platform or hosting provider;
- submitting copyright complaints;
- seeking legal advice;
- and pursuing available remedies.
36. Permission to Use Website Content
Requests to reproduce or use website content should be made in writing.
The request should identify:
- the specific material;
- how it will be used;
- where it will appear;
- whether the use is commercial;
- whether it will be modified;
- and the intended duration of use.
Permission may be granted, refused or subject to conditions.
Contact: [INSERT EMAIL]
37. Privacy
Personal information submitted through the website is handled in accordance with our Privacy Policy.
Users should review the Privacy Policy before submitting personal or vehicle information through the website.
38. Changes to These Terms
Will’s Autocare may update these Terms & Conditions from time to time.
Changes may be made to reflect:
- website updates;
- business changes;
- new services;
- changes to technology;
- changes to applicable law;
- or changes to business practices.
The latest version will be published on this page.
39. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
40. No Waiver
A failure by Will’s Autocare to immediately enforce a provision of these Terms does not mean that the right to enforce that provision has been waived.
41. Governing Law
These Terms & Conditions are governed by the laws applicable in Victoria, Australia.
Subject to any rights or remedies that cannot legally be restricted, disputes relating to these Terms will be subject to the jurisdiction of the courts and tribunals of Victoria and applicable Commonwealth courts.
42. Contact Us
For questions about these Terms & Conditions, copyright permissions or use of website content, contact:
Will’s Autocare
Pakenham VIC 3810, Australia
Email: willsautocare1@gmail.com
Phone:  +61-430-419-525
ABN: :75 836 926 760 

Copyright Notice
© 2026 Will’s Autocare. All rights reserved.

Website content may not be reproduced, republished, distributed or commercially exploited without prior written permission, except where permitted by law.

Website design & development by VC Visual Core.